Welcome to Jackson’s Underworld, were you’ll experience the most impressive animatronics and props like no other haunt in Michigan.  As you trudge through the massive 4 stories – 115,000 sq ft, keep to the path, we wouldn’t want you to get lost.

INFORMATION YOU NEED TO KNOW: 

We are open until the last ticket holder goes thru the haunt!!

You can purchase your tickets at the door or Online

Please remember to follow the rules to enhance your experience.

We now have monster repellent glow sticks for kids and adults 🙂

DISCLAIMER
Jackson Underworld reserves the right to refuse entry to any patron at any time, for any reason. Your ticket is a revocable license and can be taken with admission being refused. All patrons will voluntarily assume all risks and dangers associated with the attraction and agree to release the operator(s), affiliates, officers, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction. This is an indoor attraction which is held in the dark. APPROPRIATE ATTIRE IS REQUIRED. You will experience audio & visual disturbances, low visibility, strobe lights, fog, damp and/or wet conditions, encounter uneven walking surfaces in a physically demanding environment. While every effort is made to ensure your safety, you should not participate if you are: pregnant; suffer from claustrophobia; are prone to seizures; have heart, back, or respiratory problems.

Yes, we have bathrooms right at the beginning of the haunt.

Yes! We have no defined minimum age but remember this is a large very intense haunted house. You’ll experience the most impressive animatronics and props like no other haunt in Michigan. As you trudge through the massive 4 stories (115,000 sq ft.) remember to keep to the path, we wouldn’t want you to get lost. Everybody can handle their fears in different ways and we do our best to accommodate everybody. You will laugh, scream, giggle and tremble as you walk through the haunts. This is great for family or friends bonding time, you will want to have each other as you walk through the corridors of our haunted house. We have monster repellent glow sticks for kids and adults.

There are several emergency exits throughout the attraction that you can exit from at any time. We also have indoor restrooms.
Please be advised once you leave the attraction there are no refunds or re-entry.

No, that would be very time-consuming. By entering Jackson’s Underworld you agree to the terms and conditions that are displayed in the lobbies and the disclaimer on the back of your ticket.

Our actors will not touch you unless you touch them.

There isn’t an age restriction. People with a heart condition, pregnant or any other medical condition that may be affected by loud noises, strobe lights, fog, and sudden surprises may want to refrain from entering. There is no nudity, profanity and sexual content but the haunt is intensely scary.

No, but it is recommended. Most parents, after accompanying their children through the attraction, have returned on other nights with their significant others and friends to enjoy the show. We have monster repellent glow sticks for adults and kids.

Yes, parents can wait for their children in the lobby.

Waiting times will vary depending on the day and time. To avoid the wait it is best to buy your tickets online and reserve your time slot. Tickets are also available at the box office the day of the show. We are open until the last ticket holder goes through the haunt.

To minimize your wait, buy your tickets online and reserve your time slot. If you want immediate access go online and buy a VIP ticket. We recently opened another haunt so make sure to check it out. Click HERE to buy tickets.

To save time, the easiest way, is to reserve your time slot by purchasing your tickets online. Tickets are also available at the box office the day of the show. Buy tickets here.

Ticket prices vary per day please visit our calendar and price page

It also varies on which package you pick. CLICK HERE.

If you buy your tickets online, in advance, you should not have to wait more than 30 minutes before entering the front doors of the attraction. Please do not arrive before the time printed on your ticket, this will only extend your wait time.

Yes, tickets can be purchased online in half-hour intervals. Or you can purchase VIP tickets and be escorted through the VIP entrance and avoid all lines.

We have a large indoor waiting area and as this is an indoor haunt, we are open rain or shine.

Yes, we give away up to 200 free shirts a day to the first 200 people within the first hour, which ever comes first. We give them out in September – Friday & Saturdays and October – Sunday to Thursday. The t-shirt give away is only valid for people who purchased a full price ticket. Not valid with any other discounts or offers.

If you upgrade to a full price ticket you are then eligible for the free T-shirt giveaway. As long as your one of the first 200 people within the first hour of operation.

Yes, we offer group rates. You can purchase a family package here. Purchase Tickets here.

You can find coupons here. Get Coupons. We only accept them at the door.

Yes we accept credit cards from American Express, Visa, Mastercard, and Discover.

We have parking at these places and it is free to park there.

Six people per group, if you have more than six people you will be divided into smaller groups.

If you have more than six people in your group you will be divided up into smaller groups. There may be a section in the attraction that you will be separated from your group for short period of time.

It takes approximately 20 to 45 minutes to get through the entire haunt. It depends on whether you run or not. There are four stories in one of the haunts.

No, you will not be allowed in the attraction if you’re pregnant. We do not want to take a chance that something may happen to you or your baby. Sorry, Thank you!

Yes, fog is used throughout the attraction and there are strobe lights in some displays.

No, there is no such haunted attraction. Jackson’s Underworld just has four stories inside the attraction.

Yes, we are open until the last ticket holder goes into the haunt.

If you have to ask, it’s best that you leave it in the car or, better yet, at home. We are dedicated to providing a safe, fun event for every visitor. Therefore, weapons of any kind, pepper spray, knives, lighters, flashlights, alcoholic beverages, and any other potentially dangerous objects are not permitted inside Jackson’s Underworld. We have a strict “no guns” policy, which means that even persons licensed to carry a firearm, including off-duty law enforcement officers, will not be permitted to bring their weapon into Jackson’s Underworld (and we can’t hold them for you either).
WE SUGGEST NOT BRINGING/WEARING ARTICLES OF JEWELRY, ACCESSORIES, or PHONES solely for the fact that if lost Jackson’s Underworld cannot ensure they will be found.

Yes, Jackson’s Underworld uses independent contractors for security. We seldom, if ever, have problems that require security, but your safety is our priority!

Please visit this page for details. Employment

Yes, we do not allow foul language, pushing, fighting, vulgar behavior, weapons of any kind, alcohol, etc.

Yes, we sell souvenirs and t-shirts in our gift shop.

Absolutely not. The show changes every year, although we do keep some of the more popular scenes. We have a full time, professional staff that works year-round on the attraction. We also have a new haunt open!

If you have questions we didn’t answer, please e-mail us at info@jxunderworld.com and we will respond as soon as we can. If enough people ask the same question (or we just think it’s a fantastic question) we will add it to the FAQ’s list.