FAQ
FAQ
INFORMATION YOU NEED TO KNOW:
We are open until the last ticket holder goes through the haunt!! You can purchase your tickets at the door or online. Please remember to follow the rules to enhance your experience. We also have monster repellant glow sticks for anyone who wants a little less of a scare. 🙂
We have indoor restrooms.
People with a heart condition, pregnant, or any other medical condition that may be affected by loud noises, strobe lights, fog, and sudden surprises may want to refrain from entering.
QUESTIONS & ANSWERS
Where can I purchase tickets?
You may buy tickets online to avoid the ticket line. We also offer VIP tickets and upgrades, which allow you to skip the entrance line. BUY NOW
What if I am waiting in line with my ticket when it’s closing time?
Our hours for selling tickets are the specified opening and closing times. If you have purchased a ticket and you are waiting in line, we will stay open until the last ticket holder has gone through.
Are you handicapped accessible?
We are not currently handicapped accessible.
How long does it take to go through the haunt?
It takes approximately 30-45 minutes to walk through the full Jackson's Underworld experience.
When going through the haunt, am I able to stay with my group?
For an optimal haunt experience we try to send groups of no more than 6-8 people in at a time. It is important to stay with your group to maintain the best experience.
What if it’s raining?
Our haunted attractions are indoors and we have indoor restrooms and an indoor waiting area.
Is there an age limit?
There is no age limit. However, this is an extreme haunt, you may want to consider purchasing our monster repellant glow sticks.
Do you take reservations?
We do take reservations and offer special pricing for large groups. This however does not allow them to skip the line. You can buy VIP tickets or upgrades to skip the line. BUY TICKETS
Do you have group pricing?
Yes, there is a discounted rate for groups of 10 or more. Feel Free to Message us on Facebook Messenger.